Table of Contents

1. Executive summary
1.1 60-second summary of conclusions
1.2 Current status
1.3 Market analysis
1.4 Future outlook
1.4.1 Safety and security features
1.4.2 Connected navigation features
1.4.3 Infotainment services

2. Introduction
2.1 The telematics value chain
2.2 History of telematics in the USA
2.3 Current and planned services
2.4 Service cost
2.4.1 Initial free period
2.4.2 Annual subscription cost
2.4.3 Pay per use fees

3. Introduction to vehicle manufacturer services
3.1 Subscription services delivered via satellite
3.1.1 XM satellite radio
3.1.2 Sirius satellite radio
3.2 Free-at-the-point-of-use traffic services
3.3 Acura (AcuraLink)
3.4 Audi (Online)
3.5 BMW (Assist)
3.6 Ford (SYNC)
3.7 GM (OnStar)
3.8 Kia (UVO)
3.9 Lexus (Enform with Safety Connect)
3.10 Mercedes Benz (mbrace)
3.11 Toyota (Safety Connect)
3.12 Overall trends and future outlook

4. TCU and in-vehicle system
4.1 Hardware components
4.2 Communication strategy
4.3 Data transfer method

5. Mobile Network Operators (MNO)
5.1 Coverage
5.2 Considerations for vehicle manufacturers

6. Telematics Services Providers (TSP)
6.1 Profile of key TSPs
6.2 Industry trends

7. Call Centre Operators (CCO)
7.1 Profile of key CCOs
7.2 Industry trends

List of Tables

Fig. 1 Vehicle manufacturers’ telematics focus in the US
Fig. 2 Key points of selected OEM telematics systems
Fig. 3 The telematics value chain in the US
Fig. 4 Timeline for telematics services in the USA
Fig. 5 Current and planned telematics services in the US
Fig. 6 Fitment and pricing comparison of telematics services
Fig. 7 Comparison of subscription costs over the first 3 years
Fig. 8 Sub-division of OE telematics services in the US
Fig. 9 Subscription services delivered by satellite
Fig. 10 Free-at-the-point-of-use traffic services
Fig. 11 AcuraLink services
Fig. 12 Online subscription packages and services
Fig. 13 Assist subscription packages and services
Fig. 14 BMW TeleService options
Fig. 15 SYNC subscription packages and services
Fig. 16 Example of data routing with Ford SYNC
Fig. 17 eCall implementation differences (SYNC v typical case)
Fig. 18 OnStar subscription packages and services
Fig. 19 OnStar monthly subscriber communications
Fig. 20 UVO subscription packages and services (under consideration)
Fig. 21 Enform subscription packages and services
Fig. 22 mbrace subscription packages and services
Fig. 23 Safety Connect subscription packages and services
Fig. 24 TCU suppliers and system redundancy features
Fig. 25 TCU communication strategies
Fig. 26 TCu bi-directional data communication channels
Fig. 27 Key MNOs in the US and their partnerships with OEMs
Fig. 28 Coverage comparison 2G v 3G in the US
Fig. 29 Key TSPs in the US and their partnerships with OEMs
Fig. 30 Key CCOs in the US and their partnerships with OEMs

List of Figures

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